Frequently Asked Questions

Our Processing times range from 1-14 days. This also depends on order size. 

No cancellation requests will be honored 24 hours after the order has been placed. I order supplies daily and having a streamlined process is essential to running my shop.

Please see our refund policy. 

In what I anticipate to be very rare circumstances, the only items that are eligible for refund are items that arrive in a damaged condition. Photographic proof of damage-on-arrival (no exceptions), with the damaged packaging, a photo, and the damaged goods may be required (to be received via e-mail to info@shopmandyscreations.com) within 24 hours of receipt of the damaged item for refund to be considered. Refund requests will not be entertained more than 24 hours after an item is marked "delivered."

If the goods need to be returned buyer assumes responsibility for shipping costs.

Unfortunately, shipping costs can not be refunded.

Orders process between 1-14 business days.

These are the carriers and options we have for delivering your items:

USPS First Class 

USPS 1-3 Day Priority with $100 Insurance

USPS Overnight 

UPS Ground

UPS 2 Day Air

We take special care to package the items to prevent damage. Orders will only be refunded or replaced if insurance was purchased for shipping. Proof of damage must be sent to info@shopmandyscreations.com before the item can be refunded or replaced. 

I am not responsible to exchange an item if you order the wrong size. Please check the size chart prior to ordering. I appreciate you understanding.

Please contact us if you notice your address is wrong and we will do our best to change it.